FedEx APAC HR Shared Services Center in Wuhan
Code
CC-408-006
Date
2008
Industry
Transportation, Storage & Logistics
Length
17Pages
Author(s)
Jean S K Lee;LIU Jia
Language
English
Company
FedEx
Source
CEIBS
Discipline
Human Resource Management & Organization Behavior
Key Words
Shared services; Human resources management; Corporate culture
Description
In June 2006, a year before the launch of a new domestic service known as the Domestic Time-Definite Service, China Domestic Express Service (DXP) HR (human resources) established the Human Resource Service Centre (HRSC) in Wuhan, China. The HRSC demonstrates the strategic thinking of the human resource team. In reality, setting up the first HRSC in Asia Pacific for FedEx is a success story. It was a new concept for the company. Without any help from external consultants, all HR members had to get up-to-speed by learning on their own how to run a shared services centre. The team capitalised on the different skill sets of the team to achieve the desired results. HRSC delivered reliable services through HR processes and programmes that allowed DXP line managers to focus on their business objectives. HRSC also positioned HR to become a strategic business partner by providing many valuable services. This earned the trust of DXP line managers and provided credibility for HRSC. On 21 August 2007, the FedEx HRSC in Wuhan won 'The Best New Shared Services Organisation 2007' award at the Asia Shared Services Summit in Singapore. The case illustrates the complexity and strategic thinking of establishing the HR shared centre within the company to support line management, as well as the challenging HR situation and opportunities in China.
Case Sample
